Your rights to return goods are protected under the EU Distance Selling Directive.
We offer a 14 day working returns policy, during which the buyer can return the goods and request a refund should they wish to do so, provided the item is in the same condition as dispatched upon (including all packaging). In the event of an item being faulty, a replacement will be offered (if available).
Return postage will be paid when an item is mis-sent or is defective and a replacement item (or equivalent) is requested, and/or the item was received in a faulty condition or was significantly mis-described.
The customer is 100% liable for any warranty returns postage costs outside of the standard 14 day period. We operate fully in accordance with the Distance Seller Directive 2000. Refunds can take up to 14 days to be issued from receipt of return
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value and a certificate of posting must be obtained.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.